Customer Support Agent assisting customers with web hosting services for a startup in Austria. Engaging in product support, inquiries across various communication channels, and product development.
About the role
- Customer Support role assisting clients in transitioning to modern software at OneQrew. Handling onboarding processes and ensuring smooth software adoption in a supportive team environment.
Responsibilities
- You help our customers successfully transition to the new digital environment.
- You act as their point of contact during this phase and ensure the migration goes smoothly and leaves them satisfied.
- You will work up to 20 hours per week on an exciting forward-looking project, supported by a friendly team, and have the chance to gain valuable experience in an IT-related customer environment — even without a technical background.
- You coordinate appointments with our customers and retail partners.
- You independently process incoming migration requests — following clear guidelines.
- You handle the transfer and conversion of customer data to the new software generation — either via remote support, cloud, or internal tools.
- You conduct basic walkthroughs and onboarding sessions for our software smarthandwerk pro.
Requirements
- You enjoy interacting with customers — by phone or email.
- You like to work in a structured way, appreciate clear processes, and are well organized.
- You are comfortable working on a PC and learning new programs — we will provide intensive support.
- You have very good written and spoken German skills.
Benefits
- Our centrally located, modern offices in the Innovations Quarter Rheine offer excellent public transport connections as well as convenient access by car or bicycle.
- Shape your workday flexibly — our flextime arrangements and hybrid work model make it possible.
- We promote eco-friendly mobility and offer attractive leasing conditions for company bikes.
- Benefit from our attractive supplementary dental insurance to secure comprehensive coverage for your dental health.
- Enjoy regular events that boost team spirit, strengthen cohesion, and create a positive working atmosphere.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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