Hybrid Working Student — Customer Support – Software Migration

Posted last week

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About the role

  • You help our customers successfully transition to the new digital environment.
  • You act as their point of contact during this phase and ensure the migration goes smoothly and leaves them satisfied.
  • You will work up to 20 hours per week on an exciting forward-looking project, supported by a friendly team, and have the chance to gain valuable experience in an IT-related customer environment — even without a technical background.
  • You coordinate appointments with our customers and retail partners.
  • You independently process incoming migration requests — following clear guidelines.
  • You handle the transfer and conversion of customer data to the new software generation — either via remote support, cloud, or internal tools.
  • You conduct basic walkthroughs and onboarding sessions for our software smarthandwerk pro.

Requirements

  • You enjoy interacting with customers — by phone or email.
  • You like to work in a structured way, appreciate clear processes, and are well organized.
  • You are comfortable working on a PC and learning new programs — we will provide intensive support.
  • You have very good written and spoken German skills.

Benefits

  • Our centrally located, modern offices in the Innovations Quarter Rheine offer excellent public transport connections as well as convenient access by car or bicycle.
  • Shape your workday flexibly — our flextime arrangements and hybrid work model make it possible.
  • We promote eco-friendly mobility and offer attractive leasing conditions for company bikes.
  • Benefit from our attractive supplementary dental insurance to secure comprehensive coverage for your dental health.
  • Enjoy regular events that boost team spirit, strengthen cohesion, and create a positive working atmosphere.

Job title

Working Student — Customer Support – Software Migration

Job type

Experience level

Entry level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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