Contact Center Specialist I supporting client interactions for financial inquiries. Providing quality customer service through inbound calls in a flexible work environment.
About the role
- Trilingual Call Center Representative supporting 14 countries 365 days a year at Cinemark. Collaborating with vendors and resolving technical issues in a dynamic call center environment.
Responsibilities
- Provide trilingual support to 14 countries 7 days a week, and 365 days a year
- Work closely with part vendors to analyze, diagnose, and replace parts as needed
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Identify and communicate effectively with various departments of the organization.
- Multi-task using various software platform.
- Demonstrates initiative, problem solving ability, adaptability and flexibility.
- Maintain performance objectives such as attendance and Key Performance Indicators.
- Perform other duties as required and assigned by Supervisor and upper management.
Requirements
- Trilingual (English/Spanish/Portuguese) is required
- A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
- Critical thinking and exceptional analytical skills
- Excellent oral/written communication skills
- Theater operation knowledge and experience is an asset
- 1+ year(s) in a call center environment is a plus
- Basic knowledge of Windows OS and Linux OS environments
- Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
- Must be available to work a flexible schedule that may include evenings, holidays and weekends
Benefits
- Employee Discount
- 401(k) Matching*
- Growth Opportunities
- Education Assistance*
- Health Benefits*
- Parental Leave*
- Paid Time Off*
- Daily Pay*
- Free Movies*
- * Benefits may vary by career category, so be sure to check the specific details on our career site.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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