VXP Specialist providing exceptional member service through various channels at Del Norte Credit Union. Assisting with account management and financial guidance in a call center environment.
About the role
- Call centre operator providing amazing customer service and managing service bookings at Eagers Automotive. Ensure warm interactions and effective communication over the phone.
Responsibilities
- Managing all incoming calls
- Meeting and greeting customers in a professional and warm manner
- Entering all service bookings in dealer management system
- Managing inbound online service bookings and inquiries
- Calling customers to confirm their scheduled services
- Calling customers to follow up and ensure positive experiences
- General administration duties
Requirements
- Extremely positive “can do” attitude
- Experience in a high performing customer service team
- Friendly and confident phone manner
- Strong written and verbal communication skills
- Ability to work well in a team environment
- Intermediate to advanced Microsoft Office skills
- High attention to detail
- Exceptional organization & customer service skills
- Motivated and enthusiastic
- Hold a full, current drivers licence
Benefits
- Amazing customer service
- Professional and warm customer interactions
- Teamwork environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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