Contact Center Back Office Team Leader for Volton overseeing the coordination of escalated customer cases and ensuring effective resolution. Leading a team to enhance customer experience.
About the role
- Customer service representative handling customer inquiries by phone and providing product consultations. Join Sport-Thieme, leader in sports equipment for schools and clubs, in Grasleben.
Responsibilities
- Erster Anlaufpunkt für telefonische Kundenanfragen
- Beratung zu Produkten, Lieferungen und Angeboten
- Entgegennahme von Bestellungen
- Erstellung neuer Konten und Überprüfung bestehender Daten
Requirements
- Abgeschlossene kaufmännische Ausbildung
- Zuverlässigkeit und Teamfähigkeit
- Flexible Arbeitszeiten Montag bis Freitag zwischen 7:30 und 18:00 Uhr
- Sehr gute Deutschkenntnisse in Wort und Schrift
- Freundliches und selbstsicheres Auftreten am Telefon
- Gute PC-Kenntnisse
Benefits
- 13. Monatsgehalt garantiert
- 14. Gehalt bei gutem Geschäftsjahr
- 30 Tage Urlaub im Jahr
- Mobiles Arbeiten möglich
- Monatlicher Fahrtkostenzuschuss bei Wohnort über 20 km entfernt
- Kostenloses Gesundheitsangebote, u.a. betriebliche Krankenversicherung und Massage am Standort
- Bistro mit bezuschussten Mittagsgerichten
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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