Customer service representative handling customer inquiries by phone and providing product consultations. Join Sport - Thieme, leader in sports equipment for schools and clubs, in Grasleben.
About the role
- Call Center Agent in the banking sector featuring flexible hours and competitive pay. Providing customer support for payment arrears and developing payment plans to clients.
Responsibilities
- Proactive outbound telephone contact with customers who have overdue payments
- Clarification of outstanding balances through solution-oriented conversations
- Agreement of individual, feasible repayment/payment plans
- Written correspondence with customers (e.g., confirmations, agreements, inquiries)
- Careful documentation of all call and processing results in the system
- Compliance with regulatory and internal banking requirements
Requirements
- Initial experience in call centers, debt collection, customer service, receivables management or sales is an advantage
- Career changers with strong communication skills are welcome
- Negotiation skills and a confident manner — also in challenging conversation situations
- Excellent verbal and written German language skills
- Structured, responsible and goal-oriented way of working
- Strong service and solution orientation
Benefits
- Fixed salary €2,460.00 + €0.50/hour attendance bonus from day one
- Permanent (open-ended) employment contract
- Increasing vacation entitlement
- Intensive and fully paid on-site training
- Job ticket (subsidy for the Deutschlandticket)
- Company bike leasing
- 'Talent' employee development program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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