Call Center Manager overseeing customer service initiatives across Michigan. Managing call center operations to improve customer interactions and drive revenue for Apex Service Partners.
About the role
- Client Operations Executive at HBX Group providing support to clients for unique holiday experiences. Engaging in customer service, relationship management, and issue resolution based in Mallorca.
Responsibilities
- Provide excellent customer service.
- Attend clients’ queries via phone and email, being proactive, courteous, and helpful.
- Ensure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines.
- Promote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty.
- Identify and suggest improvement opportunities during daily work.
- Negotiate appropriate compensation, refunds, and solutions.
Requirements
- Fluency in English and German (written and spoken).
- Spanish language knowledge is an advantage.
- Flexibility to support Global Support team members as required.
- Excellent time management skills and ability to work under pressure in a fast-paced environment.
- Strong communication and negotiation skills to find solutions that work best for all parties.
Benefits
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.
- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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