Call Center Manager overseeing customer service initiatives across Michigan. Managing call center operations to improve customer interactions and drive revenue for Apex Service Partners.
About the role
- Supervisor de Call Center gerenciando equipe para excelência no atendimento na Tahto. Oferecendo ambiente motivador e colaborativo para o desenvolvimento de talentos.
Responsibilities
- Inspirational Leadership: Supervise operators, ensuring clear information and efficient interactions with customers.
- Team Management: Guide and support the team, ensuring efficiency and quality in customer service.
- Updates and Innovation: Keep the team informed about new products, services and offers, and maintain systems and controls.
- Monitoring and Continuous Improvement: Conduct monitoring, manage performance development and analyze results to promote continuous improvement.
- Tailored Solutions: Identify and resolve systemic issues and widespread failures, delivering innovative solutions.
- Results and Performance: Ensure achievement of established targets by monitoring productivity, quality, and performance indicators.
- People Supervision: Ensure optimal working conditions and foster a collaborative environment.
- Collaboration and Strategy: Participate in results meetings with Coordinators and Managers, contributing to improvement strategies.
Requirements
- High school diploma (college in progress or completed is a plus).
- Must be at least 18 years old.
- Complete documentation (ID card - RG, Voter Registration Card, Military Service Certificate).
- Strong verbal and written communication skills.
- Previous call center supervisory experience documented in employment records (minimum 6 months).
Benefits
- Fixed salary R$2,037.78 + performance bonuses
- 6x1 schedule with rotating days off
- Paid training
- Food and/or meal vouchers
- Transportation voucher
- Health and dental plans
- Childcare assistance and support for children with special needs
- Support for pregnant employees (Tahto Materna)
- Life insurance
- Educational partnerships
- Wellhub (Gympass)
- SESC partnership
- Psychological support / counseling
- Career development plan
- Results Participation (PPR)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
VXP Specialist providing exceptional member service through various channels at Del Norte Credit Union. Assisting with account management and financial guidance in a call center environment.
Director leading customer service transformation initiatives at PwC, enhancing operational excellence and customer satisfaction. Acting as trusted advisor to senior leadership and driving impactful changes.
Customer service representative handling customer inquiries by phone and providing product consultations. Join Sport - Thieme, leader in sports equipment for schools and clubs, in Grasleben.
Sales Representative at AT&T engaging customers through calls, chats, and emails. Improving customer satisfaction and loyalty while driving sales in a hybrid work environment.
Call centre operator providing amazing customer service and managing service bookings at Eagers Automotive. Ensure warm interactions and effective communication over the phone.
Call Center Agent in Halle (Saale) focusing on inbound sales calls to private customers. Engage customers and achieve successful sales through phone conversations while providing excellent service.
Customer Advisor for handling inbound calls in a top call center in Bulgaria. Providing customer support with a focus on effective communication and problem - solving skills.
Call Center Agent in the banking sector featuring flexible hours and competitive pay. Providing customer support for payment arrears and developing payment plans to clients.
Contact Center Agent providing customer support for Kuda, a money app for Africans. Engaging with customers, resolving issues and ensuring satisfaction for users of the app.