Hybrid Training Specialist – Operations

Posted 3 weeks ago

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About the role

  • Develop, deliver, refine, and communicate all training and new hire curriculums
  • Develop and continually refine departmental training materials
  • Develop, deliver, and grade skill assessments
  • Schedule and communicate new hire training
  • Communicate trainee’s performance
  • Create and update trainee handbooks/manuals
  • Deliver individual, small group, and large forum training
  • Supervise new hire classes; manage disciplinary functions and timecards
  • Develop, deliver, and communicate new training methods for continuous associate improvement and staff development
  • Work with resource coordinator to understand where staff development improvements are needed
  • Coordinate training and delivery
  • Maintain department portal page
  • Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise
  • Assist in the development and implementation of training to support corporate strategic priorities

Requirements

  • High school diploma or GED required
  • Associates degree preferred
  • Three (3) years of health industry operations or corporate training experience required
  • Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation
  • Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus
  • Possess strong coaching and mentoring skills
  • Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision
  • Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills
  • Ability to learn new software programs quickly and create training guides
  • High level knowledge of Microsoft Office suite required
  • Familiarity with e-learning tools (Articulate) and corporate intranets/web sites
  • Excellent oral and written communication skills
  • Local travel required

Benefits

  • full range of benefits
  • generous paid time off
  • scorecard incentive

Job title

Training Specialist – Operations

Job type

Experience level

Mid levelSenior

Salary

$26 - $30 per hour

Degree requirement

High School Diploma

Location requirements

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