Develop, deliver, refine, and communicate all training and new hire curriculums
Develop and continually refine departmental training materials
Develop, deliver, and grade skill assessments
Schedule and communicate new hire training
Communicate trainee’s performance
Create and update trainee handbooks/manuals
Deliver individual, small group, and large forum training
Supervise new hire classes; manage disciplinary functions and timecards
Develop, deliver, and communicate new training methods for continuous associate improvement and staff development
Work with resource coordinator to understand where staff development improvements are needed
Coordinate training and delivery
Maintain department portal page
Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise
Assist in the development and implementation of training to support corporate strategic priorities
Requirements
High school diploma or GED required
Associates degree preferred
Three (3) years of health industry operations or corporate training experience required
Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation
Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus
Possess strong coaching and mentoring skills
Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision
Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills
Ability to learn new software programs quickly and create training guides
High level knowledge of Microsoft Office suite required
Familiarity with e-learning tools (Articulate) and corporate intranets/web sites
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