Training Manager developing sales enablement outcome - based training for Convatec's ATT US Business Unit. Collaborating with sales leadership and ensuring compliance with training content.
About the role
- Training Specialist developing and delivering training programs for new and existing associates in health industry operations. Supporting training needs for organizational initiatives in a hybrid work environment.
Responsibilities
- Develop, deliver, refine, and communicate all training and new hire curriculums
- Develop and continually refine departmental training materials
- Develop, deliver, and grade skill assessments
- Schedule and communicate new hire training
- Communicate trainee’s performance
- Create and update trainee handbooks/manuals
- Deliver individual, small group, and large forum training
- Supervise new hire classes; manage disciplinary functions and timecards
- Develop, deliver, and communicate new training methods for continuous associate improvement and staff development
- Work with resource coordinator to understand where staff development improvements are needed
- Coordinate training and delivery
- Maintain department portal page
- Work collaboratively with human resources to coordinate onboarding, supervision of new hire classes and handle any disciplinary occurrences, should they arise
- Assist in the development and implementation of training to support corporate strategic priorities
Requirements
- High school diploma or GED required
- Associates degree preferred
- Three (3) years of health industry operations or corporate training experience required
- Proven ability to create and facilitate high impact, department specific and corporate-wide training initiatives from concept through lesson plans and implementation
- Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines a plus
- Possess strong coaching and mentoring skills
- Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision
- Excellent soft skills (listening skills, people skills, etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills
- Ability to learn new software programs quickly and create training guides
- High level knowledge of Microsoft Office suite required
- Familiarity with e-learning tools (Articulate) and corporate intranets/web sites
- Excellent oral and written communication skills
- Local travel required
Benefits
- full range of benefits
- generous paid time off
- scorecard incentive
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