Leadership Development Program at Gemini, Inc. for recent grads focusing on business operations, sales, and product management. Engaging hands - on experience with training and mentoring.
PC
Hybrid Senior Learning and Development Operations Support
Posted 2 days ago
About the role
- Learning and Development Operations Support at PG&E overseeing training initiatives and managing complex processes. Collaborating with leaders to enhance training operations and ensure data integrity.
Responsibilities
- Oversee roster completion, session creation, course creation, managing enrollment and cancellations, assigning key resources to scheduled events
- Work with Academy leaders to plan, forecast, schedule and implement enterprise-wide training initiatives
- Coordinate complex processes, including apprentice programs, On-the-Job Training, structured learning paths, off-site location booking, materials management, catering, travel arrangements, scheduling facilitators, and other tasks as required
- Maintain integrity of training data within SAP by developing and enforcing quality control in support of governance processes and procedures
- Implement technology projects within respective school, such as iPads; ensure process consistency
- Provide consulting around operational and learning technology capabilities to delivery and curriculum teams
- Actively promote and lead efforts toward more efficient, automated processes through Continuous Improvement efforts, ensuring seamlessness operational support and a consistent, centralized business approach
- Provide leadership, training and guidance to lower level team members, as well as contractors and temporary staff, within own school. This includes the assigning and prioritizing of work for staff.
- Create training manuals, job aids, process maps and other documentation for cross-training and knowledge transfer purposes
- Participate in ad hoc project requests as needed (i.e. coordinate SOW with vendor and sourcing, approve vendor invoices, data requests, proctoring tests, set up 3rd Party Training contracts, etc.)
Requirements
- High School or General Education Development (GED) diploma
- 4 years of combined experience working within a training organization and/or SAP or other Learning Management System (LMS) or equivalent
- 2 years providing informal leadership within team
- Bachelor’s in Learning, Business Administration, Computer Science or job-related discipline or equivalent experience
- Familiarity with Lean Six Sigma or other Continuous Improvement (CI) methodologies, as well as process mapping tools.
Benefits
- PG&E’s discretionary incentive compensation programs
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