Verwaltungsmitarbeiter at Hessing Stiftung managing administrative tasks and supporting the social pediatric department. Ensuring smooth operations and effective communication with partners and patients.
About the role
- Administrative Assistant providing client support in healthcare service. Engaging with beneficiaries to ensure effective service delivery while complying with operational guidelines.
Responsibilities
- Enter authorization requests for procedures
- Serve as the interface between PASA support areas, peers, and the contact center
- Provide fast, effective, and solution-focused service to beneficiaries when required, meeting deadlines and following correct procedures as defined in work instructions, policies, and approval limits
- Perform service activities in accordance with operational indicators and meet established targets
- Deliver service with quality and a focus on continuous improvement of processes and digital channels
- Analyze customer requests or complaints to identify necessary actions with the aim of resolving issues
- Open cases in available operational systems when a detailed business-area analysis is required
- Identify required actions and work with business areas to resolve issues related to Contact Center topics (Customer Service - SAC) and patient removal/transfer workflows
- Identify opportunities for improvement and develop operational support materials
- Support guidance on PASA workflows to the contact center
- Act as a point of support for the contact center team on analysis and notes regarding deviations in Quality, NPS, internal and external regulations, providing support via email, Microsoft Teams, and WhatsApp.
Requirements
- High school diploma
- University studies in progress preferred
- Experience with health plan operators preferred
- Proven experience in customer service within inbound and outbound contact center operations
- Experience handling back-office activities and "Contact Us" inquiries
- Basic to intermediate skills with Internet, Microsoft Office, PDF tools, Excel, and Microsoft Teams
Benefits
- Transport voucher as needed with a 4% salary deduction
- Meal voucher of R$19.90 per working day with a 5% deduction on the provided amount
- Health plan (primary only) with a fixed deduction of R$0.01 — Amil 400 QC National
- Life insurance with no employee contribution
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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