Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
NC
Hybrid Technical Support – Temp to Hire
Posted 3 months ago
About the role
- Technical Support Specialist providing remote and in-person IT support for NGL employees. Maintaining systems, collaborating with teams, and ensuring technical smoothness at NGL.
Responsibilities
- Provides remote and in-person technical support to all NGL employees
- Maintains computer hardware and software
- Provisions user access with a primary focus on supporting customers and systems at NGL
- Collaborates with other ITCS staff, IT staff, and vendors to support customers
- Maintains computer hardware and software, including packaging and deploying software
- Performs user access provisioning
- Ships, receives, and keeps up-to-date inventory of technical hardware
- Provides after-hours, on-call support as necessary
- Performs Incident Manager tasks, including setting up Incident Response Team meeting and communication, sending communications to the business, and keeping the Team focused on resolving the immediate incident
Requirements
- High School Diploma or equivalency
- Associate Degree in Computer Science or related field preferred
- A minimum of one year of experience in customer technical support or related field required
- Experience using System Center Configuration Manager (SCCM), Jira Service Management, Active Directory Users and Computers, and Exchange.
Benefits
- 20 days of Paid Time Off growing to 25 days after 5 years
- 11 Paid Holidays (10 company holidays and 1 personal holiday of your choice)
- Health care, dental and vision plans
- Up to $1,500 (Family) or $1,000 (Single) annually towards a Health Savings Account
- Annual bonus based on company performance
- Paid Parental Leave
- 401(k) match up to 9%
- Paid Sabbatical after 8 years
- Paid Volunteer Time
- Education Assistance Program
- Employee Recognition Program
- And much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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