VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
About the role
- Provide basic technical support to customers experiencing technical issues
- Identify and troubleshoot technical problems and provide timely and effective solutions
- Communicate technical solutions to non-technical customers clearly and concisely
- Ensure accurate ticket triaging and document customer interactions in CRM system
- Reach out to customers after initial contact to ensure issues are resolved and provide additional support
- Escalate complex issues to higher-level team members as necessary
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes through training
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues
Requirements
- Previous technical support experience or equivalent
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
- Previous experience in the call center environment (helpful but not required)
- Experience in the SaaS industry (helpful but not required)
- Experience supporting customers via phone calls, chat and email (helpful but not required)
- Familiar with CRM systems and practices (helpful but not required)
Benefits
- Competitive compensation
- Beautiful facility & Free Meals for onsite positions
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Opportunities for skills training and personal and professional development
- Fun-forward culture and team events
- Experience infinite fun so you can have infinite growth . Discover A Better Way to Grow !
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
NI
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