Basic knowledge of Windows operating systems (installation, configuration, and support).
Basic concepts of networking and connectivity.
Microsoft Office 365 (Word, Excel, Outlook, Teams).
Experience with ticketing tools (e.g., GLPI, ServiceNow, OTRS, etc.) is a plus.
Basic knowledge of ITIL (advantage).
Requirements
Technical education in IT or related areas.
Experience in the role.
Availability to work in a hybrid model.
Reside in Aracaju, SE, Brazil.
Benefits
Company-subsidized Health Plan for the employee.
Option to include dependents in the Health Plan with payroll deduction.
Dental assistance (optional).
Option to include dependents in the Dental Assistance plan with payroll deduction.
Meal allowance or food voucher.
Transportation allowance (optional).
Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
Access to Udemy through our intranet.
Partnerships with major consumer brands.
Agreement with SESC for employee and dependents.
Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
IT Support Technician at Minsait connecting innovation and efficiency in essential sectors. Providing technical assistance and support for IT systems and tools in a hybrid environment.
Technical Support Engineer serving as the technical point of contact for Cloudflare’s Developer and Media Platform products. Troubleshooting and resolving technical issues for developers and businesses.
Technical Support role in a renowned VFX studio maintaining data and render operations. Entry - level position managing system performance and assisting production teams.
Technical Support Engineer at PPG focusing on building and corrosion expertise. Supporting client needs and technical training while collaborating with sales teams in a hybrid role.
Customer Support Specialist providing technical support for MEP estimating software to construction clients. Develop expertise in software and resolve complex support issues.
Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
IT Support Engineer providing exceptional technical support and assistance for cloud services. Collaborating with partners to ensure satisfaction and effective onboarding in a dynamic environment.
IT Support Engineer providing first - line technical support globally for Contentsquare. Managing hardware and software issues, onboarding processes, and IT inventory for US operations.
Technical Support Analyst providing first - level support to clients using various applications. Involves troubleshooting, issue escalation, and ensuring customer satisfaction in São Paulo.