Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
About the role
- Support Technician for Minsait handling IT systems and user support. Involved in innovative projects in a hybrid environment in Aracaju, Brasil.
Responsibilities
- Basic knowledge of Windows operating systems (installation, configuration, and support).
- Basic concepts of networking and connectivity.
- Microsoft Office 365 (Word, Excel, Outlook, Teams).
- Experience with ticketing tools (e.g., GLPI, ServiceNow, OTRS, etc.) is a plus.
- Basic knowledge of ITIL (advantage).
Requirements
- Technical education in IT or related areas.
- Experience in the role.
- Availability to work in a hybrid model.
- Reside in Aracaju, SE, Brazil.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents in the Health Plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the Dental Assistance plan with payroll deduction.
- Meal allowance or food voucher.
- Transportation allowance (optional).
- Impact & Care - Personal Guidance Program offering emotional support and confidential counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discounts with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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