Technical Support Representative at CVS Health providing technical support for store employees. Resolving inquiries on hardware and pharmacy systems in a remote work environment.
About the role
- Technical Support Engineer serving as the technical point of contact for Cloudflare’s Developer and Media Platform products. Troubleshooting and resolving technical issues for developers and businesses.
Responsibilities
- Provide expert technical support for Cloudflare Developer Platform products: Workers, Durable Objects, D1, R2, Pages, KV, Images, and Stream.
- Troubleshoot and resolve issues related to Cloudflare AI workloads (Workers AI, AI Gateway, Vectorize), including inference API errors, latency, and resource utilization.
- Engage with customers through multiple support channels, including email, phone, chat, and customer calls/meetings.
- Reproduce customer issues in test environments, isolate the root cause, and document clear steps to resolution.
- Collaborate with Engineering teams on bug triage and product feedback, using internal JIRA and escalation processes.
- Author and improve documentation, runbooks, and knowledge base articles to empower self-service for developers.
- Contribute to internal training and mentor peers in areas like serverless computing, JavaScript runtime debugging, and edge storage architecture.
- Maintain excellent communication and empathy when engaging with customers, from startup developers to enterprise engineering teams.
Requirements
- Minimum 3 years of experience in a technical support or customer engineering role, preferably supporting developer or platform products.
- Strong understanding of internet and web protocols — including HTTP/HTTPS, DNS, TCP/IP, and TLS — and experience using diagnostic tools (e.g., curl, dig, wrangler, DevTools, HAR files, etc.) for troubleshooting and analysis.
- Experience with observability and tracing tools for performance troubleshooting and incident analysis (e.g., Cloudflare Analytics, New Relic, Datadog, Grafana, or equivalent).
- Familiarity with AI-related services such as Workers AI, AI Gateway, or Vectorize, and a general understanding of how AI workloads (e.g., model or inference requests) differ from typical web or API traffic in terms of performance and resource usage.
- Working knowledge of Terraform, Wrangler CLI, or similar automation tools.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Loan Support Analyst reviewing commercial loan documents for PNC’s Real Estate Loan organization. Ensuring accurate execution of loan docs and servicing loan transactions in a collaborative environment.
Technical Support Engineer providing technical guidance and resolving customer issues with data and software. Collaborating with installers and managing data processes for 340B systems.
Technical Support Engineer providing expertise in building automation services for clients. Collaborating on projects while ensuring high customer satisfaction and technical solutions delivery.
Technical Support Specialist providing Tier II support for Power BI analytics solutions in a nonprofit organization. Aimed at developing skills of high - potential individuals through strategic partnerships.
Technicien(ne) Support Niveau 1 et 2 pour le Groupe ilem en freelance. Assurer le support IT avec une intervention à distance et en proximité.
Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
Desktop Support Engineer providing on - site technical assistance and troubleshooting for customers. Delivering exceptional service and working with a team to ensure system security and functionality.
Customer Support Engineer for KLA, responsible for troubleshooting and repairing complex equipment at customer sites. Ensuring high levels of customer satisfaction and operational quality.
Senior Field Service/Support Engineer providing on - site support for automation products at Rockwell Automation. Responsible for troubleshooting, commissioning, and customer communication in technical projects.