Technical Executive managing integrations for new partners at Lyst, a fashion shopping platform. Collaborating with fashion brands and internal teams in a dynamic environment.
About the role
- Technical Support Lead at Suite ensuring customer success with media storage, sharing, and editing solutions. Collaborating with Product, Engineering, and Customer Success for drove KPIs and quality support initiatives.
Responsibilities
- Partner with Product, Engineering, and Customer Success to identify and address root causes of recurring issues
- Support major feature releases with training, QA, documentation, and internal communication
- Provide insights from support data to inform product improvements and customer success initiatives
- Drive and maintain key KPIs such as CSAT, SLA compliance, resolution time, and ticket backlog
- Establish and refine escalation protocols, workflows, and knowledge management systems to ensure consistent quality at scale
- Mentor, train, and coach Support team to build a high-performing, customer-centric team
- Quickly respond to customer inquiries, diagnose and resolve issues
- Lead debug sessions on live calls and reproduce client issues using a wide range of applications and environments
- Aid in all ways to ensure lasting success for our customers
Requirements
- 7+ years in a technical support role in the media and entertainment industry
- Workflow knowledge of Post Production, Media lifecycles, and VFX
- Phenomenal communication skills with fluency in English, both written and spoken
- Customer first attitude
- Love to teach and learn; doer and problem solver
- Flexibility and adaptability in changing environments
- Experience in broadcast or post production environments (nice to have)
- Experience with Adobe CC, Davinci Resolve, Cinema 4D, Nuke (nice to have)
Benefits
- Best in class health & dental
- Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility
- Unlimited paid time off
- Fitness & wellness stipend
- Taco Tuesday, every Tuesday
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technical Support Engineer delivering global support for Salesforce Marketing Cloud. Managing complex customer issues and providing top - tier technical expertise in a customer - centric environment.
Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
Support Technician for Niterra maintaining jigs and fixtures for spark plug technology. Adhering to safety and quality standards while collaborating across departments and managing preventive maintenance.
Technical Support Engineer providing basic technical support for Securitas Healthcare products via phone, email, and occasionally onsite. Responsible for customer contact, troubleshooting, and collaboration with higher tiers.
Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.