Hybrid Systems Support Technician

at Public Health Solutions

• Job title: Systems Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 per year
• Degree requirement: Professional Certificate
• Tech skills: Azure, VoIP
• Location requirements: Hybrid, New York City, United States

About the role

• Systems Support Technician maintaining robust IT support for PHS and improving health equity through technology. Responsible for computer systems upkeep across various locations in New York.

Responsibilities

• Function as principal contact for all end user support.
• Support day to day administrative operations such as account management, application monitoring, and staff scheduling needed to maintain systems.
• Perform routine computer maintenance, run regular network backups, and assure reliable and secure systems daily.
• Support end-users by identifying problems with computers, printers, other hardware, and software and troubleshooting the same.
• Respond promptly and clear any tickets submitted in our ticketing system and keep the ticketing information up to date.
• Work closely with Management to assure seamless communication between computers and network-based systems and peripherals.
• Support remote work for most PHS staff and manage VPN connectivity issues.
• Perform other duties as assigned.

Requirements

• MCP or other industry certification preferred.
• Minimum of 3 years’ experience supporting computers and servers in a networked environment.
• In depth knowledge of the Windows environment.
• Extensive experience with Office 365, Azure, and Intune as a user and administrator.
• Experience with Zoom VoIP Phone and conferencing a plus.
• Capacity for critical thinking in order to organize, prioritize and follow through with assignments as well as test & evaluate solutions.
• Familiarity with telephone systems, handheld devices, printer and scanner hardware helpful.
• Some travel within five boroughs.
• Good communication and interpersonal skills.

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.