Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
Responsibilities
- The User Support Analyst supports our local IT team in Eschenbach (Upper Palatinate) in providing computer hardware, software, and systems.
- The role includes using the IT service desk and interacting with employees by phone and in person.
- Performing analyses to diagnose and resolve issues.
- Assisting in the development and implementation of new IT processes.
Requirements
- Respond to assigned helpdesk tickets and provide solutions for reported user issues
- Assist with configuring and deploying computer updates at the local site
- Protect the company's data assets from unauthorized access and loss
- Manage and assign user access rights
- Monitor and, where necessary, restore the operational reliability of communication systems and networks
- Handle ServiceDesk tickets and associated communications
- Program and configure the telecommunications system
- Install, configure, and administer network components, telephone systems, and WLAN infrastructures
- Provide end-user support for software and hardware inquiries and incidents
Benefits
- Come join a winning team!
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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