Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Desktop Support Engineer providing user helpdesk support and maintaining production desktop systems at Flying Bark Productions, an animation studio in Sydney. Troubleshot hardware and software issues in a dynamic environment.
Responsibilities
- Provide user helpdesk support and maintain production desktop systems
- Troubleshoot base computer hardware and OS issues as well as VFX software issues
- Perform installation/configuration, operation, and maintenance of systems hardware for client workstation systems and infrastructure systems
- Manage the onboarding and offboarding of users to IT systems
- Ensure proper record keeping and tracking of users, systems, and software
- Participate in technical research and testing to identify deficiencies or opportunities for improvement
Requirements
- Formal education and/or certification in computer systems preferred – such as A+ credentials
- Experience in Media/VFX or High throughput Computing environments preferred.
- Solid experience and fluency in Linux and Windows required.
- Experience or background with Linux systems is preferred;
- Two to Four years system helpdesk experience in a Media/Entertainment environment;
- Experience with Visual Effects applications strongly preferred; these applications include Nuke, Maya, Houdini, After Effects, and Tractor;
- Experience administering Active Directory;
- Working knowledge of basic TCP/IP and its standard administration (DNS, DHCP/Static, etc.) required;
- Basic experience with Layer 1 – 3 networking required, including configuration of static IP addresses, configuration of switches, standard cabling and patching (copper/fiber) techniques and ability to make cables;
- Good understanding of VLAN’s and basic firewall operations;
- Experience with floating license servers (FlexLM, RLM, etc.);
- RHEL and/or Windows, and/or CCNA certification preferred;
- Basic scripting experience in Bash, Windows CMD/PowerShell, or Python.
Benefits
- Breakfast is served daily - on us!
- Cake days
- Movie nights
- Wrap parties & a culture club dedicated to coordinating our busy social calendar!
- Access to mental health resources and free counselling via our Employee Assistance Provider Support Act
- Career development is important to us so we offer training and support opportunities whenever possible.
- Our employees say our culture is the best they've ever experienced - everyone is welcome and celebrated!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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