Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Become a Technical escalation and resource for the CS team.
- Convert technical details into thoughtful understandable Customer responses
- Identify, reproduce, and document bugs for the engineering teams
- Make active contributions to help achieve team goals and successes
- Complete Level 2 support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature
- Assist the Professional Services team as needed with technical implementations.
- Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
Requirements
- 5+ years of Customer Service experience
- Technically oriented – willing to learn new systems quickly and savvy in tools like Postman, API, Dev Console, Kibana
- Experience as an Encompass Admin
- Passionate about customer support
- Ability to communicate technical problems in a elegant and tactful way
- Strong communication and writing ability
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Benefits
- 100% paid medical/vision/dental/disability/life insurance for full time employees
- Flexible vacation
- Hybrid environment; 3x weekly in an innovation hub in Dallas, TX
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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