Technical Analyst supporting ITV's Enterprise Architecture team to analyse and document architecture, workflows, and automation opportunities across technical systems. Collaborating with diverse stakeholders and ensuring alignment with architectural standards.
About the role
- IT Support Engineer supporting IT hardware and software across the business. Ensuring operational continuity and delivering effective IT support in a hybrid work environment.
Responsibilities
- Diagnose and resolve support issues, escalating as needed to meet operational and SLA expectations.
- Record, track, and manage incidents and requests through the company Service Desk system.
- User administration and basic configuration changes of company SaaS applications (e.g., email, collaboration tools, ticketing systems) on behalf of users.
- Manage ICT support processes including:
- Software licence management
- IT asset procurement and distribution
- Mobile device management
- Laptop builds
- Provide technical support during IT procurement, including supplier liaison and purchase administration.
- Maintain accurate records of company ICT hardware and software assets, including licences.
- Ensure the secure implementation of ICT solutions and promote security best practices.
- Operate conscientiously and safely, maintaining confidentiality and data security at all times.
Requirements
- Educated to Bachelor’s degree level or equivalent
- Knowledge of Microsoft Operating Systems and Office applications
- Experience working in an IT support environment
- Ability to work flexibly, including occasional out-of-hours support
- Experience with Service Desk ticketing systems
- Familiarity with SaaS administration (e.g., Microsoft 365, collaboration tools)
- Understanding of IT procurement and asset management
- Knowledge of ITIL or other service management frameworks
Benefits
- Hybrid working – minimum 1 day in the office each week
- 27 days annual leave, in addition to 8 public holidays per year
- 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
- Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
- A competitive salary and pay progression that rewards the value you bring
- Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
- Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
- Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
- Discounted retail vouchers – via two benefits platforms
- Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
- Company sick leave and pay – enhanced provision subject to qualify period of service
- Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
- Free eye tests and annual flu vaccinations - available to all colleagues
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager of Engineering Technical Support overseeing product structure management and engineering change processes. Leading cross - functional teams and maintaining product data for industrial lift trucks at Hyster - Yale.
Technical Support Manager at ADI Centre of Excellence providing pre - and post - sales support for Fire & Security products. Driving team success and improving customer satisfaction and retention.
Technical Support Team Leader overseeing Support Consultants at Procentia. Focusing on Python troubleshooting and team development for efficient technical operations.
Technical Support Engineer ensuring exceptional support for B2B customers in cloud infrastructure and financial operations. Assist Ocean & Elastigroup customers integrating with Flexera One platform for unified cost optimization.
Technical Support Engineer providing technical support for semiconductor equipment in South Korea. Responsible for troubleshooting and guiding field engineers at customer sites.
Technical Support Agent supporting Key Management Infrastructure Help Desk for CACI. Collaborating with Department of Navy and resolving technical issues for client accounts.
IT Client Services role providing Tier 1 - 3 support for software, hardware, and meeting technology issues. Involvement in user education and asset management within an inclusive workplace.
Resource Management & Budgeting Support Analyst at EY responsible for resource allocation and budget management. Collaborating with project managers and operational teams to ensure effective resource utilization.
Técnico de Soporte en Sitio en SONDA brindando soporte a clientes. Responsabilidades incluyen soporte remoto y presencial, administración de inventarios y mantenimiento de equipos.