Technical Support Engineer focusing on reliability and performance of OT networks and firewall infrastructure. Collaborating with plant engineers and IT/OT teams in a manufacturing environment.
About the role
- IT Support Engineer supporting IT hardware and software across the business. Ensuring operational continuity and delivering effective IT support in a hybrid work environment.
Responsibilities
- Diagnose and resolve support issues, escalating as needed to meet operational and SLA expectations.
- Record, track, and manage incidents and requests through the company Service Desk system.
- User administration and basic configuration changes of company SaaS applications (e.g., email, collaboration tools, ticketing systems) on behalf of users.
- Manage ICT support processes including:
- Software licence management
- IT asset procurement and distribution
- Mobile device management
- Laptop builds
- Provide technical support during IT procurement, including supplier liaison and purchase administration.
- Maintain accurate records of company ICT hardware and software assets, including licences.
- Ensure the secure implementation of ICT solutions and promote security best practices.
- Operate conscientiously and safely, maintaining confidentiality and data security at all times.
Requirements
- Educated to Bachelor’s degree level or equivalent
- Knowledge of Microsoft Operating Systems and Office applications
- Experience working in an IT support environment
- Ability to work flexibly, including occasional out-of-hours support
- Experience with Service Desk ticketing systems
- Familiarity with SaaS administration (e.g., Microsoft 365, collaboration tools)
- Understanding of IT procurement and asset management
- Knowledge of ITIL or other service management frameworks
Benefits
- Hybrid working – minimum 1 day in the office each week
- 27 days annual leave, in addition to 8 public holidays per year
- 3 additional days used for shutdown periods (usually over the Christmas/New Year period)
- Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
- A competitive salary and pay progression that rewards the value you bring
- Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
- Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
- Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
- Discounted retail vouchers – via two benefits platforms
- Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
- Company sick leave and pay – enhanced provision subject to qualify period of service
- Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
- Free eye tests and annual flu vaccinations - available to all colleagues
Job title
Job type
Experience level
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Degree requirement
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