Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Act as the primary L2 escalation point for technical issues, with flexibility to handle L1 when needed.
- Troubleshoot and debug backend and application issues using Java, Python, and SQL; handle frontend queries with basic React knowledge.
- Analyse logs, replicate issues, and perform root cause analysis; deliver workarounds or fixes to keep customers moving.
- Collaborate with Product, Engineering, and Customer Success to drive multi-team resolutions and systemic improvements.
- Document solutions, build knowledge base content, and strengthen support workflows.
- Work in night shifts to ensure uninterrupted global support.
Requirements
- 5+ years of experience in SaaS support, solutions engineering, or technical troubleshooting
- Proven expertise in L2 support with exposure to L1 responsibilities
- Strong debugging and problem-solving mindset across backend, API, and database layers
- Hands-on with Java/Python, SQL; exposure to React a plus
- Excellent communicator — clear, concise, and customer-first
- Comfortable working odd hours, driving critical issues to closure, and collaborating across global teams
Benefits
- Equal-opportunity employer
- Inclusive and accessible interview experience
- Commitment to diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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