OM
OmneaSolution Architect
Solution Architect responsible for delivering SaaS solutions and managing client relationships for Omnea. Focused on strategic and operational tasks to ensure customer success and product implementation.
About the role
- Assist in the design and implementation of data delivery mechanisms for payroll processes
- Provide dedicated technical assistance on inbound and outbound integrations and API technology
- Work directly with customers and internal stakeholders as the technical expert
- Manage end-to-end implementation of client integration options, advising on best solutions and ensuring data integrity
- Deliver new strategic technology partner integration solutions: analysis, scoping, technical design, testing, roll-out and documentation
- Identify change requests for technical development to improve integration experience or service
- Liaise with development team to design and scope enhancements based on customer and operations feedback
- Develop process documentation including process flows, user guides and technical requirements
- Act as a client-facing technical lead and trusted advisor, reporting to Head of Onboarding
Requirements
- Be a solutions focussed IT professional with experience in a client facing environment (e.g. service desk, applications support)
- Be degree qualified in IT, Computer Science or equivalent technical qualification
- Knowledge and experience of supporting HCM applications (e.g. Workday) - asset but not essential
- Knowledge of modern integration technologies, principles and best practice
- Experience of developing process documentation including process flows, user guides and technical requirements
- Great customer service skills with the ability to act as a trusted advisor and build great relationships with clients
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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