Hybrid Solution Architect

at Omnea

• Job title: Solution Architect
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, New York City, United States

About the role

• Solution Architect responsible for delivering SaaS solutions and managing client relationships for Omnea. Focused on strategic and operational tasks to ensure customer success and product implementation.

Responsibilities

• You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.).
• You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there.
• You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!).
• You’ll focus on setting customers up to be successful, consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchestration and automation platform.
• You'll present value-focused demos of the platform, building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform.
• You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you’ll know the customers personally so can get direct feedback as we build!
• You’ll work broadly across the business, regularly interfacing with engineering, product, and sales (& of course our customer team!).
• You’ll act as a diligent project manager, coordinating and driving towards launch, acting as an extension of the customer’s team and focusing the customer’s key stakeholders on achieving key milestones in the deployment.
• You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members.

Requirements

• 5-8 years of experience in a top-tier & fast-paced environment; perhaps that’s a start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour
• You’ve worked in a client-facing role before, or naturally have the gravitas & professionalism to be great at this. You can point to examples where you have gone above & beyond for your clients
• You’ve got a track record of exceptional performance, whether it’s in academia, work, sport, or whatever else you’ve put your mind to
• You are tech-savvy and can figure out new products / tools / processes quickly. Perhaps you’ve excelled with tech as part of your job before (eg. Excel/SQL/Zapier, etc.), or just like the idea of using tech to solve problems. You’ll need the skillset, patience, and desire to become an Omnea product expert
• You naturally build rapport & meaningful relationships, whether it’s with a distinguished exec or a junior operator. You have the gravitas to speak to anyone & can get on well with people
• You work hard & care lots about your work. You are ambitious & want to have a successful career. This requires sacrifice & dedication but you think it’s worth it
• You are great at being ‘in the weeds’ and zooming out to consider the bigger picture. Perhaps you’ve had to execute & manage projects yourself before, so you’re used to shifting gear between operational & strategic work
• You’re entrepreneurial and want to be part of building something & making an impact.

Benefits

• We work Tuesdays, Wednesdays & Thursdays in-person at our offices.
• We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive.