PV
Palm VenturesGrowth-Driven CEO
CEO for Goode Health driving growth in the functional nutrition market. Leading a team to innovate and expand product offerings while focusing on profitability and market leadership.
About the role
- Respond to inquiries via phone, email, live chat, and our website with prompt, courteous, and knowledgeable support
- Match customers to the right courses or certifications based on their goals
- Accurately manage sales orders, registrations, and support requests while keeping detailed CRM records
- Troubleshoot semi-technical issues related to online training, testing, and credential management
- Call applicants and past customers to provide updates, re-engage for renewals, and nurture leads for new opportunities
- Spot upsell and cross-sell opportunities through educational, consultative conversations
- Share customer insights with sales, marketing, product, and training teams to keep everyone aligned
- Identify ways to streamline processes, enhance the customer journey, and contribute to a culture of empathy and growth
Requirements
- Background in customer support, inside sales, or technical support—ideally in education, SaaS, or training
- Empathy, active listening, and the ability to uncover needs customers may not clearly state
- Comfortable learning new systems, troubleshooting, and guiding users through online platforms
- Curious, resilient, and strategic in pursuing opportunities
- Detail-oriented, able to juggle multiple priorities in a fast-paced environment
- Familiar with CRM tools, Microsoft Office, and quick to adopt new platforms (Google Drive experience is a plus)
- Bachelor’s preferred, but equivalent relevant experience counts
Benefits
- Growth & Flexibility: Opportunities for professional development and hybrid work after an initial in-office period in Davidson, NC
- Supportive Culture: A fun, creative team that values initiative, collaboration, and humor (rubber chickens included)
- Mission-Driven Work: Help shape the future of clean energy and workforce development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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