Technical Services Manager leading Technical Services team to support pre - and post - sale activities at Ironclad. Responsible for demo engineering, proposal responses, and product expertise.
About the role
- Technical Account Manager at Sift, ensuring value delivery for engineering organizations by driving technical adoption and customer success. Collaborating with engineers to design robust solutions and clear roadblocks.
Responsibilities
- Own the outcome of complex implementations for enterprise customers.
- Partner with Forward Deployed Engineers to architect solutions to design robust technical solutions that meet our customers needs.
- Build deep trust across engineers, end‑users, and executives to clear roadblocks and accelerate progress.
- Drive adoption across technical teams by demonstrating value and establishing implementation roadmaps
- Work in tight collaboration with the product team to inform the future of the product.
- Design and run pilots that demonstrate massive value and a vision for long-term success.
Requirements
- Strong technical background with ability to understand complex systems and data architectures
- Experience driving adoption of technical products within engineering organizations
- Excellence in stakeholder management across technical and business teams
- Strong project management skills with ability to handle multiple concurrent implementations
- Clear communication skills, able to explain technical concepts to various audiences
- Background in aerospace, autonomous systems, or other hardware domains is a plus
- Understanding of data pipelines and streaming architectures
- Familiarity with cloud infrastructure (Kubernetes, AWS/GCP)
- Experience with Python or similar programming languages
- Knowledge of telemetry systems and time-series data
- Understanding of REST APIs and modern web technologies
- Must be a U.S. citizen, lawful permanent resident, or protected individual such as an asylee or refugee in compliance with ITAR (International Traffic in Arms Regulations) / EAR (Export Administration Regulations) regulations.
Benefits
- Plus equity and benefits
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