Customer Support Associate addressing inquiries and support needs for Swedish customers at Sellpy. Engaging in various support tasks across chat, phone, and email.
About the role
- Technical Customer Support Representative providing 1st and 2nd line support for Promethean software and hardware. Engaging with customers primarily in Spanish, ensuring high satisfaction in service delivery.
Responsibilities
- Problem solving with the customers in Spanish to bring about a speedy resolution to their enquiries.
- Handle a substantial number of customer calls/emails/chats resolved in timely manner and to and excellent level of customer satisfaction.
- The maintenance of a detailed history on the Call Management System of all issues reported to customer support.
- Achieve agreed targets (KPIs) and deliver excellent customer service.
- Deciding how best to resolve a customer query, deciding which queries need to be escalated and working with the appropriate teams to resolution.
- The development of allocated projects designed to raise efficiency within the department, and overall customer satisfaction.
Requirements
- 2 - 3+ year helpdesk experience
- Have good working knowledge of computer configurations and operating systems
- Excellent time management and organizational skills
- Excellent communication skills
- Excellent customer care skills
- Previous knowledge of project work
- Language Skills: Excellent English + Spanish
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Parental Leave Program with Child Care Subsidy
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
- And more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Application Support Specialist facilitating IT services management in a dynamic banking environment. Collaborating within a pan - Baltic team to ensure IT performance and compliance at Luminor.
Application Support Specialist responsible for IT service management at Luminor, building a local banking champion. Supporting IT applications and collaborating with cross - functional teams for optimal functionality.
Customer Care Mitarbeiter*in supporting agricultural customers via phone and email. Role provides assistance with product applications and maintenance of information platforms for sector and project measures.
Support Agent responsible for addressing customer inquiries in the finance sector. Ensuring customer satisfaction while working with a renowned trading platform.
Sachbearbeiter/in im Kundensupport für Versicherungen in der Schweiz. Unterstützung bei Offerten und telefonische Betreuung von Versicherungspartnern und Kunden in Dübendorf.
Customer support role in insurance at Vaudoise assisting with non - life insurance requests. Interacting with brokers and clients in a team - oriented environment with emphasis on professional development.
Senior Application Support Specialist providing L1 and L2 support at ECCO Gulf. Managing enterprise application issues and collaborating with cross - functional teams in Doha.
Medizinische Fachangestellte für Kundenbetreuung im Labor bei Labor Dr. von Froreich. Fokus auf telefonische Betreuung von Arztpraxen und Durchführung von Blutentnahmen.
Werkstudent in B2B - Kundenbetreuung bei DEDO Media GmbH in Berlin. Unterstützung im Tagesgeschäft und direkte Kommunikation mit B2B - Kunden.