Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Application Support Specialist facilitating IT services management in a dynamic banking environment. Collaborating within a pan-Baltic team to ensure IT performance and compliance at Luminor.
Responsibilities
- Support IT applications to resolve incidents and handle access management
- Develop and maintain IT services and IT Assets related documentation
- Analyze and implement IT service and process controls
- Prepare regular reports on IT services incidents and performance
- Coordinate IT Services security hardening and vulnerability management
- Collaborate with cross-functional teams to resolve issues
- Provide training and mentoring as an SME
Requirements
- 2+ years of experience in IT services management (ITSM) and production support
- Knowledge in Windows/Linux OS and/or AWS cloud for troubleshooting
- Critical thinking and problem-solving skills
- Ability to communicate at all organizational levels
- Experience in document management services is a huge plus
- Fluent English in spoken and written communication
Benefits
- Health insurance after first 3 months in all three Baltic states
- Additional weeks of vacation after 1 year at the company
- Volunteer time off for societal contribution
- 30 fully paid calendar days for military training annually
- Competitive benefits package
- Access to tools and resources for wellbeing
- Internal and external training programs, workshops, and conferences
- Special offers for Luminor products and services
Job title
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