Manage Managed and Support Services business for customer contracts at Motorola Solutions. Ensure customer satisfaction and manage service delivery across North Carolina, South Carolina, and Georgia regions.
About the role
- Teamassistenz Kundenzufriedenheit supporting customer satisfaction in a dynamic team at an alarm systems provider. Engaging with customers and managing inquiries with a structured approach.
Responsibilities
- Supporting our team in handling and coordinating customer inquiries
- Analyzing and maintaining Excel lists, and assigning tasks to team leads and managers to enable efficient customer win-back
- Independently contacting existing customers who are in cancellation/termination status
- Documenting and following up on customer contacts to ensure continuous tracking
Requirements
- A positive attitude that delights our customers and strengthens our team
- Organizational talent, a structured working style, and reliability
- Initial experience in customer service or administrative work is an advantage
- Good Excel skills
- Very good German language skills, both spoken and written
- Independent and solution-oriented way of working
Benefits
- Meal subsidy of up to €112 per month
- Deutschlandticket or a €50 fuel voucher
- Monthly massages
- Fast career and development opportunities: we continuously develop your skills and profile through targeted training to support your next career step
- 30 days of vacation
- Corporate Benefits (e.g., discounts on gyms, travel, fashion, and much more)
- Company events such as summer and Christmas parties, after-work events, VeriCup, and more
- Fresh fruit, coffee, water, and tea
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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