Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Concierge Specialist engaging new subscribers with personalized support at Sundays for Dogs. Focusing on feeding transitions and delivering a best-in-class customer experience from the first delivery.
Responsibilities
- Own the new-subscriber experience from first delivery through the third delivery
- Proactively engage new customers through outbound communication during onboarding, first feeding transitions, and early deliveries
- Provide personalized guidance on feeding plans, transitions, sensitivities, and wellness considerations based on each dog’s profile
- Anticipate common early-stage concerns such as appetite changes, stool quality, delivery timing, and subscription adjustments, and address them before they become friction points
- Monitor upcoming deliveries and follow up at key milestones to ensure clarity, comfort, and confidence
- Coordinate closely with Fulfillment, Nutrition, and Veterinary partners to resolve complex or nuanced customer needs
- Document customer insights, preferences, and pet history thoroughly to ensure a seamless transition into ongoing Care support
- Represent the Sundays brand with warmth, expertise, and reliability in every interaction
Requirements
- Experience in concierge support, hospitality, premium customer care, or high-touch service environments
- Experience supporting new or onboarding customers, ideally in a subscription-based, wellness, or direct-to-consumer business
- Strong written and verbal communication skills, with the ability to explain complex information clearly and reassuringly
- Comfort with proactive, outbound customer communication
- The ability to manage multiple customer journeys simultaneously while maintaining a personal, thoughtful approach
- Experience in pet care, veterinary environments, animal nutrition, or pet retail (a plus, but not required)
Benefits
- Unlimited PTO – we trust you to take the time you need
- Equity program – a chance to own part of the company
- 401k plan with employer match – invest in your future
- Annual work-from-home stipend – set up your workspace for success
- Competitive Medical, Dental, Vision plans – company covers 80%
- Sundays subscription for your pup – because we care about your furry friends
- Parental leave & PAWrental leave – support for growing families, both human and pet
- Discounted pet insurance – keep your pets happy and healthy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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