Customer Service Specialist at OrthAlign, Inc. managing sales order entry and resolving issues in the commercial operations department. Requires communication skills and proficiency in MS Office.
About the role
- Concierge Specialist engaging new subscribers with personalized support at Sundays for Dogs. Focusing on feeding transitions and delivering a best-in-class customer experience from the first delivery.
Responsibilities
- Own the new-subscriber experience from first delivery through the third delivery
- Proactively engage new customers through outbound communication during onboarding, first feeding transitions, and early deliveries
- Provide personalized guidance on feeding plans, transitions, sensitivities, and wellness considerations based on each dog’s profile
- Anticipate common early-stage concerns such as appetite changes, stool quality, delivery timing, and subscription adjustments, and address them before they become friction points
- Monitor upcoming deliveries and follow up at key milestones to ensure clarity, comfort, and confidence
- Coordinate closely with Fulfillment, Nutrition, and Veterinary partners to resolve complex or nuanced customer needs
- Document customer insights, preferences, and pet history thoroughly to ensure a seamless transition into ongoing Care support
- Represent the Sundays brand with warmth, expertise, and reliability in every interaction
Requirements
- Experience in concierge support, hospitality, premium customer care, or high-touch service environments
- Experience supporting new or onboarding customers, ideally in a subscription-based, wellness, or direct-to-consumer business
- Strong written and verbal communication skills, with the ability to explain complex information clearly and reassuringly
- Comfort with proactive, outbound customer communication
- The ability to manage multiple customer journeys simultaneously while maintaining a personal, thoughtful approach
- Experience in pet care, veterinary environments, animal nutrition, or pet retail (a plus, but not required)
Benefits
- Unlimited PTO – we trust you to take the time you need
- Equity program – a chance to own part of the company
- 401k plan with employer match – invest in your future
- Annual work-from-home stipend – set up your workspace for success
- Competitive Medical, Dental, Vision plans – company covers 80%
- Sundays subscription for your pup – because we care about your furry friends
- Parental leave & PAWrental leave – support for growing families, both human and pet
- Discounted pet insurance – keep your pets happy and healthy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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