Customer Service Specialist providing support at Koala, a global furniture brand. Engage with customers to enhance their experience through various platforms, ensuring satisfaction with their orders.
About the role
- POS Support Specialist assisting R365 customers via tickets, live chats, and phone calls with POS integration needs. Managing customer communications and troubleshooting problems in the restaurant industry.
Responsibilities
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand POS integration functions
- Route non-POS customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support Manager
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
Requirements
- Bachelor’s degree with emphasis in business and / or finance and / or accounting and / or computer technology preferred
- Restaurant industry experience
- Strong understanding of general business principles
- Excellent problem-solving skills
- Strong customerservice skills
- Clear and effective oral and written communication
- Strong grasp of software and internet technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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