Lead the Vodafone Customer Service team in Neubrandenburg, enhancing project success and employee management. Engage in team motivation and responsibility for key performance metrics.
About the role
- Customer Experience Director overseeing Service Desk operations at a large multinational IT managed service company. Focused on operational excellence, stakeholder management, and team collaboration.
Responsibilities
- Manage the Service Desk function within a multinational IT managed service company
- Oversee the day-to-day operations of the Service Desk team
- Drive operational excellence and optimize service delivery processes
- Build and maintain strong relationships with stakeholders
- Collaborate across internal teams and provide insights to senior management
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field
- Proven 20+ years of experience in a leadership role within an IT managed service company and Service Desk operations
- Strong knowledge of IT service management frameworks, such as ITIL
- Experience managing a geographically dispersed and diverse team
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities
- Understanding of IT service management tools and technologies.
Benefits
- Customer-centric culture
- Professional growth and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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