Data Specialist shaping customer experience through advanced predictive analytics. Engaging in cross - functional collaboration to improve logistics and customer journey outcomes.
About the role
- Injury Quality Support Specialist at SGI focusing on quality control and operational risk management. Collaborating across departments for the Income Replacement Benefits and Injury operations.
Responsibilities
- Develops and implements the front-line operational risk-management system
- Prepares and presents value-added stakeholder reports that contain practical recommendations for business improvements
- Performs internal process and vendor process audits to ensure policies, legislation, and service standards are adhered to
- Analyzes legislation, policy, and procedure deviations in claims and provides feedback to program leaders
Requirements
- Four-year degree from an accredited post-secondary education institution in a relevant field of Business
- Chartered Professional Accountant (CPA) designation
- Eight years’ experience in Quality Control Monitoring or business analytics role (e.g., performing risk assessments and analysis of business problems/data to identify solutions)
Benefits
- Competitive pay
- Professional development support
- Employee recognition programs
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