ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high - quality ServiceNow features and ensuring platform stability.
MA
Hybrid Subject Matter Expert – ITSM, ServiceNow
Posted 5 months ago
About the role
- Lead and support the implementation and optimization of ServiceNow ITSM modules for diverse clients. Collaborate with stakeholders and translate business needs into technical designs throughout the project lifecycle.
Responsibilities
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules
- Collaborate with stakeholders to analyze service delivery processes and identify improvement opportunities
- Translate business needs into technical designs
- Configure and customize the platform using workflows, scripts, and rules
- Work closely with cross-functional teams throughout the project lifecycle
- Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions
- Contribute to a collaborative and agile working environment
Requirements
- Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules
- Deep understanding of ITIL best practices
- Strong analytical skills to assess and optimize processes
- Proven ability to gather and translate business requirements
- Hands-on experience configuring workflows, business rules, and client scripts
- Experience in process mapping, gap analysis, and continuous improvement
- Fluent in Portuguese and English (both verbal and written)
- Structured, organized, and detail-oriented
Benefits
- Flexibility enables a better work-life balance
- Health and Life insurance
- Referral program with bonuses for talent recommendations
- Career Acceleration Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Junior ServiceNow Developer supporting the development and maintenance of ServiceNow solutions for Cadmus. Collaborating with internal users and performing technical documentation and improvements support.
ServiceNow Administrator responsible for daily operation and continuous improvement of the ServiceNow platform. Ensuring performance, stability, and compliance with governance standards in a hybrid work environment.
ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
Business Executive leading the ServiceNow business in Sweden's market at a top Business Technology company. Driving strategic transformation selling with a dedicated sales team and collaboration with leadership.
Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.