ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
MA
Hybrid Subject Matter Expert – ITSM, ServiceNow
Posted 4 months ago
About the role
- Lead and support the implementation and optimization of ServiceNow ITSM modules for diverse clients. Collaborate with stakeholders and translate business needs into technical designs throughout the project lifecycle.
Responsibilities
- Lead and support the implementation, configuration, and optimization of ServiceNow ITSM modules
- Collaborate with stakeholders to analyze service delivery processes and identify improvement opportunities
- Translate business needs into technical designs
- Configure and customize the platform using workflows, scripts, and rules
- Work closely with cross-functional teams throughout the project lifecycle
- Stay current with ServiceNow platform updates, ITSM trends, and ITIL evolutions
- Contribute to a collaborative and agile working environment
Requirements
- Minimum of 4 years of experience managing and configuring ServiceNow ITSM modules
- Deep understanding of ITIL best practices
- Strong analytical skills to assess and optimize processes
- Proven ability to gather and translate business requirements
- Hands-on experience configuring workflows, business rules, and client scripts
- Experience in process mapping, gap analysis, and continuous improvement
- Fluent in Portuguese and English (both verbal and written)
- Structured, organized, and detail-oriented
Benefits
- Flexibility enables a better work-life balance
- Health and Life insurance
- Referral program with bonuses for talent recommendations
- Career Acceleration Programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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