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Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Grow the VC partnerships program, driving new customers to Mercury–including VC funds and their portfolio companies
- Maintain and nurture strong ecosystem partnerships that drive measurable usage, including VC funds, accelerators, venture studios, fund administrators, communities, and universities.
- Implement sponsorship opportunities including conferences, events, newsletters, podcasts, and more in collaboration with our Marketing team.
- Identify partners and their customers’ needs to ensure that we achieve win-win scenarios by maximizing customer referrals and revenue on both ends.
- Collaborate with Business Development, Onboarding, and Customer Support teams to ensure smooth partner onboarding, training, and support throughout the process.
- Partner closely with Product, Growth, and Business Operations teams on product roadmap development to drive product-driven referrals for VC fund and startup customers
- Leverage data to provide analytics and insights into partnership reporting and find ways to optimize metrics in regular check-ins and follow-up.
Requirements
- Experience with externally-facing stakeholder management or partnerships
- Experience working with founders and/or investors at a VC firm, accelerator program, founder community, or other startup ecosystem experience.
- A hunger to make things work and a curiosity to ask questions.
- Be able to thrive in a fast-paced, high-growth environment with minimal guidance, apply first principles thinking, and navigate uncertainty with poise.
- A strong product mindset to help identify new opportunities for Mercury to better serve customers.
- Have attention to detail and strong written and verbal communication skills.
- Be able to collaborate with various teams across the globe remotely.
- Bring big energy and have fun building in a fast-paced environment.
- Have 5+ years of experience at a B2B SaaS or Fintech company in a partnerships, customer success, investor relations, relationship / account management role is a plus.
Benefits
- The total rewards package at Mercury includes base salary, equity, and benefits.
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
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