Lead Account Management Team at renowned SaaS company providing cloud - based POS solutions. Drive retention, growth, and process optimization for improved client relationships in Germany.
About the role
- Account Manager responsible for building client relationships and increasing revenue at DataGalaxy. Focused on customer success in the data governance and AI strategy space.
Responsibilities
- Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.
- Create, drive and increase revenue within a dedicated accounts portfolio
- Develop account management plan for upsell and retention strategy
- Develop business in your accounts to meet your annual ARR growth target
- Suggest innovative solutions to meet customer needs.
- Coordinate customers’ testimonials and references to support the Account Executive team developing new business.
Requirements
- Significant experience in an Account Management role selling SaaS solution with a customer-oriented approach
- Being customer obsessed : ensuring, in collaboration with the CSM team, the customer satisfaction
- Fluent in English and French
- A proven history of closing deals and growing accounts
- Identify, develop and close opportunities across your portfolio of accounts to meet your upsell target
- Strong problem-solving and negotiation skills
- Dynamic, curious, creative and self-driven
- Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and grow
- Excellent organizational skills
- Proficiency in CRM software (Salesforce or HubSpot)
Benefits
- Offices in the heart of Lyon and Paris
- Flexible working hours ("forfait jour")
- Remote work at will & 2.70€ net per day worked from home
- 2 weeks of working from anywhere 🌍
- Health insurance Apicil covering you and your family
- Meal vouchers (Swile card of 9€/day)
- Public transport 50% reimbursement, 100% reimbursement for your bike subscription
- Holiday Bonus 🏝️
- Quarterly team events and seminars
- An attractive remuneration according to your performance and your potential
- A real opportunity to join a French start-up that is a pioneer in its market 🚀
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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