LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Develop and manage clients: You grow your accounts strategically and systematically — with clear account plans, regular development meetings and stakeholder maps.
- Generate growth: You win new customers selectively and identify cross- and upselling opportunities with existing customers that deliver real added value.
- Value-based selling: You create and present tailored product demos, develop business cases with clear ROI, and manage proposals and tenders — always focused on how our solution increases the customer's economic success.
- On-site presence (field sales): You regularly visit customers in the DACH region (Germany, Austria, Switzerland) (approx. 10–30% travel, occasional overnight stays).
- Drive ideas: You bring your own proposals, test hypotheses together with customers as well as our project management & consulting teams, and implement improvements that deliver measurable results.
- Market & competitor expert: You monitor trends, analyze the competition and bring valuable customer-centric feedback directly to the product team.
Requirements
- Proven account development: You have demonstrably grown B2B customer relationships (preferably in the software or IT sector) — from the initial conversation to a long-term partnership — achieving revenue growth.
- Advise, persuade, close: Your strengths lie in needs analysis, developing a compelling value proposition and driving the close — including with C-level decision-makers.
- IT affinity / technical aptitude: You can quickly get to grips with complex subjects and understand how digital solutions work. You excel at explaining complex issues simply and practically — clearly communicating the business value for customers.
- Language skills: Business-fluent German (C2) and good English (at least B2).
- Willingness to travel: Approx. 10–30% within the DACH region (Germany, Austria, Switzerland).
Benefits
- Hybrid: 2–3 home office days; ergonomic, modern office with fruit provided.
- 40 hrs or 36 hrs/week (spread over 4 or 5 days).
- Culture: informal, first-name culture, flat hierarchies, open feedback culture and a hands-on mentality.
- Profit sharing: the team benefits annually from the company's success.
- Buddy program: structured onboarding with a personal buddy and a technical contact.
- Personal coaching: for your professional development.
- Optional company car; modern hardware (laptop, smartphone).
- Training: e.g. sales methodologies.
- Parent-child office: for childcare bottlenecks.
- Free drinks — and of course we have a foosball and table tennis table!
- Team events: legendary — you have to experience them.
- Monthly 'Meet & Eat' free for all employees.
- Meal subsidy when using every-foods.
- Access to Probono and Corporate Benefits.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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