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Hybrid Staff Product Manager, ServiceNow

at The Walt Disney Company
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Posted 2 months ago

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About the role

  • Define and drive strategy, planning, and execution oversight for a portfolio of internal technology products on ServiceNow
  • Own vision and value proposition for business enablement products and define multi-year roadmaps
  • Develop product requirement documents (PRDs) and prioritize features
  • Oversee full product lifecycle from ideation, discovery, development, launch, to sustainment
  • Collaborate with agile delivery teams, Product Owners, engineering, architecture, and PMO to ensure product quality and timely execution
  • Build trusted relationships with business partners, serve as primary point of contact for product direction and prioritization
  • Facilitate alignment between enterprise technology and business partners and identify external partnership opportunities
  • Maintain deep understanding of competitive landscape, conduct analyses, and present to executives
  • Lead or support product pilots and beta programs
  • Partner on 5-year planning and annual operating budgets; manage product budgets and resource forecasts
  • Mentor product managers, product owners, and analysts and contribute to product management discipline maturity

Requirements

  • Minimum of 7 years of experience managing complex products within a large, multi-national corporation
  • 5+ years of implementing out-of-box capabilities or building custom solutions on the ServiceNow platform
  • Demonstrated ability to define multi-year product strategies and roadmaps
  • Experience acting as a strategic thought partner to business stakeholders and translating vision into executable plans
  • Strong understanding of product positioning, value proposition design, and internal product marketing practices
  • Deep understanding of the ServiceNow platform and products, including custom application development and integrations
  • Experience implementing and scaling ServiceNow modules (e.g., ITOM, CMDB, HRSD, SecOps)
  • Hands-on experience overseeing the full product lifecycle, from ideation through sustainment
  • Proven ability to prioritize features based on value, feasibility, and dependencies
  • Strong working knowledge of agile product delivery, including backlog management, sprint planning, and value delivery tracking
  • Experience partnering with engineering, architecture, and delivery teams
  • Demonstrated experience with agile frameworks (Scrum, SAFe, Kanban) and tools (e.g., Jira, ADO)
  • Familiarity with ITIL principles and working knowledge of SLAs, KPIs, and system performance tracking
  • Exceptional communication and interpersonal skills and experience representing product teams with executive stakeholders
  • Experience managing product budgets, forecasts, and resource allocation
  • Track record of mentoring product managers, senior product owners, or analysts
  • Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field, and/or equivalent work experience
  • Preference for Master’s or advanced degree

Benefits

  • A bonus and/or long-term incentive units may be provided as part of the compensation package
  • Full range of medical, financial, and/or other benefits, dependent on the level and position offered
  • Primarily On-Site / Occasionally from Home (hybrid work arrangement)

Job title

Staff Product Manager, ServiceNow

Job type

Full Time

Experience level

Lead

Salary

$138,900 - $195,000 per year

Degree requirement

Bachelor's Degree

Tech skills

ServiceNow

Location requirements

HybridOrlandoUnited States

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