About the role

  • Act as the liaison between the business and IT organizations
  • Assist with the technical analysis of business requirements, problem-solving, and troubleshooting
  • Accountable for ensuring clear, concise requirements have been captured
  • Participate in testing, issue resolution, and support implementation check-out process
  • Facilitate development of procedural documentation and manuals

Requirements

  • Bachelor’s degree in computer science, engineering, business, or comparable studies
  • 3-6 years of experience in Requirement Analyses
  • Analytical mind and problem-solving aptitude
  • Good to have ServiceNow Admin Cert, CIS – VR, CIS – SIR
  • Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio
  • Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence
  • Good to have knowledge – GRC & Security Operations Center
  • Understanding of basics of REST and SNOW Integration
  • Good to have knowledge of Service Portal & Workspaces

Benefits

  • Inclusive, collaborative culture
  • Opportunities to make a mark and make a difference in the community

Job title

ServiceNow Business Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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