Hybrid Senior ServiceNow Transformation & Advisory Consultant

at Infosys

• Job title: Senior ServiceNow Transformation & Advisory Consultant
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: PMP, ServiceNow
• Location requirements: Hybrid, Munich, Germany

About the role

• Senior ServiceNow Transformation & Advisory Consultant optimizing business workflows for global leaders. Delivering end-to-end transformation projects and providing strategic advisory on ServiceNow implementations.

Responsibilities

• As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders.
• You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success.
• This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills.
• Strategic Advisory: Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform.
• Outcome-Driven Delivery: Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations.
• Industry Expertise: Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions.
• Client Partnership: Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner.
• Practice Building: Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends.
• Business Development: Supporting bid responses and identifying new opportunities to expand our impact with clients.

Requirements

• ServiceNow Mastery (5+ years required): Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules.
• Preferred Module Specializations: Third-Party Risk Management (TPRM) and Integrated Risk Management (IRM) Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), Legal Service Delivery (LSD) and complex Integrations, IT Asset Management (ITAM), Global Business Services (GBS).
• Consulting Acumen: A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry.
• Sector Expertise
• Financial Services: Supported regulatory compliance, operational resilience, and vendor risk management.
• Consumer Goods & Retail: Improved employee experience and optimized IT operations for global supply chains.
• Logistics: Enhanced risk visibility and streamlined technology governance for complex networks.
• Life Sciences: Delivered secure, compliant workflows for R&D and manufacturing environments.
• Certifications that Set You Apart:
• Required: ServiceNow Certified System Administrator (CSA).
• Highly Preferred: At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules.
• Project Leadership: Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition.
• Valuable Certifications: PMP, Prince2, SAFe, or other Scaled Agile certifications.
• Driving Change: Experience in managing organizational change and driving adoption for technology transformations.
• Desired Certifications: PROSCI, TBM (Technology Business Management).
• Pre-Sales & Value Articulation: Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders.
• Essential Skills: Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s)).
• Mobility: Willingness to travel to client sites as required.

Benefits

• About Infosys Consulting
• Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.
• Our culture is inclusive and entrepreneurial.
• Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.
• Our core values, IC-LIFE, form a common code that helps us move forward.
• IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence.
• To learn more about Infosys Consulting and our values, please visit our careers page.
• Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths.
• Infosys is on the Germany’s top employers list for 2023.
• Management Consulting Magazine named us on their list of Best Firms to Work for.
• Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.
• We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions.
• Curious to learn more? We’d love to hear from you.... Apply today!