Hybrid Technical Architect, ServiceNow

at Fortum

• Job title: Technical Architect, ServiceNow
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, ServiceNow
• Location requirements: Hybrid, Espoo, Finland

About the role

• ServiceNow Technical Architect driving platform initiatives and improvements for Fortum's decarbonization efforts. Collaborating with stakeholders in a hybrid work environment to support operational excellence.

Responsibilities

• Provide technical leadership in the implementation of new ServiceNow modules and designing new integrations or data products
• Ensure the use of leading practices around instance strategy, technical governance, core data, integrations and the health of the platform
• Provide a variety of architectural knowledge across multiple workflows.
• Ensure the scalability, platform integrity, performance and stability of ServiceNow platform
• Create technical documentation, solution architectures and guidelines for development teams
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Ensure that ServiceNow platform is compliant with Fortum guidelines and regulatory requirements
• Communicate and collaborate with Fortum 3rd party technical stakeholders/service providers

Requirements

• 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Experience in architecture and integration
• Strong understanding of ServiceNow platform ecosystem, platform capabilities, integration methods, CSDM and CMDB with relevant certifications
• Several years of professional ServiceNow experience as Solution Architect or Technical Architect
• In-depth knowledge of ITSM, ITOM, HRSD, App Engine
• Experience in leveraging how to integrate AI into work processes, decision-making, or problem-solving
• Excellent communication and collaboration skills
• Ability to work independently
• Open mindset, curiosity and can-do attitude
• Fluency in English required, other languages are a bonus.

Benefits

• Flexibility is the new normal, and we apply a hybrid way of working wherever possible.
• Exciting opportunities to develop your expertise and create a unique career path, with support on your professional journey.
• We believe diversity and inclusion inspire all of us to innovate and grow together, and we are committed to building teams where everyone feels included and is treated equally.