Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Technical Architect driving platform initiatives and improvements for Fortum's decarbonization efforts. Collaborating with stakeholders in a hybrid work environment to support operational excellence.
Responsibilities
- Provide technical leadership in the implementation of new ServiceNow modules and designing new integrations or data products
- Ensure the use of leading practices around instance strategy, technical governance, core data, integrations and the health of the platform
- Provide a variety of architectural knowledge across multiple workflows.
- Ensure the scalability, platform integrity, performance and stability of ServiceNow platform
- Create technical documentation, solution architectures and guidelines for development teams
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Ensure that ServiceNow platform is compliant with Fortum guidelines and regulatory requirements
- Communicate and collaborate with Fortum 3rd party technical stakeholders/service providers
Requirements
- 5+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Experience in architecture and integration
- Strong understanding of ServiceNow platform ecosystem, platform capabilities, integration methods, CSDM and CMDB with relevant certifications
- Several years of professional ServiceNow experience as Solution Architect or Technical Architect
- In-depth knowledge of ITSM, ITOM, HRSD, App Engine
- Experience in leveraging how to integrate AI into work processes, decision-making, or problem-solving
- Excellent communication and collaboration skills
- Ability to work independently
- Open mindset, curiosity and can-do attitude
- Fluency in English required, other languages are a bonus.
Benefits
- Flexibility is the new normal, and we apply a hybrid way of working wherever possible.
- Exciting opportunities to develop your expertise and create a unique career path, with support on your professional journey.
- We believe diversity and inclusion inspire all of us to innovate and grow together, and we are committed to building teams where everyone feels included and is treated equally.
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