ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
Responsibilities
Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
Integrate ServiceNow with third-party applications and enterprise systems as needed.
Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
Architect, develop, and maintain the ServiceNow platform.
Lead SNOW initiatives reducing reliance on third-party vendors.
Collaborate with technical and non-technical stakeholders to align platform features with business needs.
Promote capabilities that can solve real business problems.
Continuously improve processes, workflows, and system performance.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
5+ years of experience working with the ServiceNow platform.
Strong knowledge of ServiceNow architecture, modules, and development frameworks.
Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
Experience integrating ServiceNow with external systems using APIs and other integration methods.
Strong understanding of Agile and DevOps methodologies.
Excellent problem-solving, communication, and leadership skills.
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