Hybrid ServiceNow Product Manager

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About the role

  • Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
  • Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
  • Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
  • Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
  • Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
  • Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
  • Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
  • Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
  • Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
  • Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.

Requirements

  • Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
  • Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
  • Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
  • Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
  • Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
  • Experience working in a global, multi-site manufacturing organization.
  • Excellent stakeholder management, communication, and leadership skills.
  • ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
  • Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
  • Ability to manage multiple priorities in a fast-paced, global environment.
  • Proven track record of working effectively with remote teams across different regions.
  • Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
  • Knowledge of product management methodologies and tools.

Benefits

  • Health insurance
  • Professional development opportunities

Job title

ServiceNow Product Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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