ServiceNow AI Developer/Architect creating AI solutions on the ServiceNow platform for Nordic and European clients with a focus on GenAI applications.
About the role
- Senior ServiceNow Product Manager leading strategic development and execution of ServiceNow platform in manufacturing. Collaborating across global teams to optimize manufacturing operations and drive innovation.
Responsibilities
- Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
- Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
- Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
- Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
- Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
- Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
- Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
- Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
- Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
- Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.
Requirements
- Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
- Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
- Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
- Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
- Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
- Experience working in a global, multi-site manufacturing organization.
- Excellent stakeholder management, communication, and leadership skills.
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Proven track record of working effectively with remote teams across different regions.
- Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
- Knowledge of product management methodologies and tools.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Executive leading the ServiceNow business in Sweden's market at a top Business Technology company. Driving strategic transformation selling with a dedicated sales team and collaboration with leadership.
Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
Chief Technology Officer at Sofigate, leading technology vision and customer engagement through ServiceNow. Shaping strategy and offerings, collaborating with international clients to drive business growth.
ServiceNow Solution Architect at DXC Technology leading technical delivery and shaping ServiceNow solutions for diverse clients in consulting.
ServiceNow Business Analyst responsible for translating business needs into functional requirements on the ServiceNow platform. Collaborating with stakeholders and developers to design solutions.
ServiceNow Program Manager managing complex initiatives for Federal Government clients. Designing impactful programs and facilitating change while overcoming challenges in program management.
(Senior) Consultant/Architect leading ServiceNow transformation projects in Banking & Insurance across multiple locations in Germany. Engaging with top - tier clients to enhance their digital infrastructure in a hybrid working environment.
Technical Project Manager leading and managing ServiceNow projects while ensuring alignment with business objectives. Manage cross - functional teams and oversee project governance and delivery excellence.
Hardware ServiceNow Architect supporting Department of the Air Force's EITaaS program. Focusing on designing and governing Hardware Asset Management solutions on the ServiceNow platform.