Senior Software Engineer designing and implementing solutions for ServiceNow’s CSM module at T - Mobile. Collaborating with engineering teams and driving projects to enhance customer experience and operational capabilities.
About the role
- Senior ServiceNow Product Manager leading strategic development and execution of ServiceNow platform in manufacturing. Collaborating across global teams to optimize manufacturing operations and drive innovation.
Responsibilities
- Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
- Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
- Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
- Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
- Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
- Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
- Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
- Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
- Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
- Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.
Requirements
- Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
- Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
- Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
- Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
- Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
- Experience working in a global, multi-site manufacturing organization.
- Excellent stakeholder management, communication, and leadership skills.
- ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
- Ability to manage multiple priorities in a fast-paced, global environment.
- Proven track record of working effectively with remote teams across different regions.
- Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
- Knowledge of product management methodologies and tools.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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