Senior Technical Consultant leading design discussions for enterprise - scale ServiceNow implementations. Focusing on ITSM HRSD, SPM, ITOM to enhance operational efficiency and drive business success.
About the role
- ServiceNow Senior Solution Designer enhancing platform solutions with AI-driven features and integrations. Leading development of ServiceNow applications, collaborating with agile teams, and ensuring platform standards.
Responsibilities
- Lead the development and implementation of complex ServiceNow solutions across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Third-Party Risk (TPRM), and Security & Vulnerability (VR Enterprise and SIR Enterprise)
- Build and customize ServiceNow applications, including workflows, business rules, client scripts, UI policies, and scripted REST APIs to meet enterprise-level requirements
- Integrate ServiceNow with external systems, including AI/ML platforms (e.g., TensorFlow, PyTorch, OpenAI, or custom models), to enable intelligent automation, predictive analytics, and natural language processing capabilities
- Provide integration oversight for all new and existing connections, ensuring alignment with platform standards, security protocols, and operational reliability
- Mentor junior developers, conduct code reviews, and enforce best practices in ServiceNow development, including performance optimization and security compliance
- Collaborate with cross-functional teams (e.g., IT, business stakeholders, and AI specialists) to gather requirements, translate them into technical specifications, and deliver scalable, AI-enhanced solutions
- Develop and maintain AI-driven features such as virtual agents, chatbots with NLP integration, anomaly detection in IT operations, and recommendation engines using ServiceNow’s Virtual Agent, Predictive Intelligence, and IntegrationHub
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s preferred
- 5+ years of hands-on experience in ServiceNow development, with at least 2 years in a senior or lead role
- Active ServiceNow Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) in at least two modules; Mainline certifications highly desirable
- Proven expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and tools like Flow Designer, Workflow Editor, and Service Portal
- Building REST/SOAP integrations with AI APIs (e.g., Google Cloud AI, AWS SageMaker, Azure Cognitive Services, or open-source LLMs)
- Strong knowledge of integration patterns (MID Server, IntegrationHub, Spokes) and data formats (JSON, XML)
- Experience with DevOps practices for ServiceNow (Update Sets, ATF, Clone, CI/CD pipelines)
- Excellent problem-solving skills, with the ability to debug complex workflows and performance bottlenecks
- Strong communication skills for stakeholder presentations and technical leadership.
Benefits
- Wellness programs that support the three pillars of your health – mental, physical, and financial
- The opportunity to move along a variety of career paths with amazing networking potential
- Hybrid work arrangement based on business and Client needs
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