Manage and maintain Windows/Linux servers and Hyper - V virtualization, monitoring, backups, and security. Provide 1st/2nd - level support, troubleshooting, and documentation using Atlassian Confluence and Jira.
About the role
- Special Loans Administrator handling various loans for Dovenmuehle Mortgage. Responsible for ensuring timely processing in line with guidelines and supporting junior staff.
Responsibilities
- Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.
- Accurate and timely input and processing of various loans.
- Responsible for reviewing and preparing documentation.
- Promptly and professionally respond to inquiries via incoming and outgoing calls.
- Direct Proxy emails and incoming mail to the appropriate party.
- Verify and QC tasks performed by colleagues.
- Prepare and distribute daily, weekly, monthly internal reports as required.
- Monitor and apply Suspense funds.
- Handle escalated issues and serve as a resource for questions/issues from junior staff.
- Correspond with investor/client to determine new payment factors.
- Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications.
- Input and verify changes to the MSP system for various products.
- Correspond with homeowners.
- Correspond with outside vendors to obtain needed documentation.
- Always present a positive and professional demeanor.
- Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
- Help maintain proper accounting of GL accounts.
- Participate in department audit program.
- Maintain performance standards.
- Support management in defining and developing procedures for new products.
- Review regulatory guidelines and determine appropriate action.
- Handle incoming and outgoing calls to assist borrowers and clients.
- Performs reviews of loan documents and disclosures needed to evaluate borrower requests.
- Reviews and responds to emails received in processing email proxies as assigned.
- Reviews and processes documents and requests received via hardcopy mail as assigned.
- Reviews and references servicing, and compliance guidelines as needed to process borrower requests.
- Perform peer reviews of fellow team members to ensure quality of processing.
- Successfully complete annual regulatory compliance training.
- Performs other related duties as assigned.
Requirements
- 1-3 years of mortgage servicing experience is helpful, but not required.
- Experience working for either a Financial Institution, Bank or Mortgage company is a plus.
- Customer service experience, a plus.
- Microsoft Office (Excel, Word, and Outlook).
- Strong communication, interpersonal, and organizational skills.
- High math aptitude.
- Must be able to work in a very fast-paced environment.
- Possess critical thinking skills.
- High School Diploma.
Benefits
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
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