Hybrid Solutions Engineer

Posted 3 weeks ago

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About the role

  • Preparing and running demonstrations and proofs of concept (POCs) to highlight how Netcraft's solution can address our customers' needs
  • Understanding customer requirements, objectives, and opportunities, whilst being the voice of the customer internally to help drive and prioritise requests within our engineering function
  • Using your product and domain expertise to support and build relationships with prospects and customers, serving as technical liaison for the commercial division
  • Drafting and delivering winning proposals, working with both our new sales and account management teams to address customer requirements
  • Identifying opportunities for prospects and customers to expand the range of services taken, based on a solid understanding of their business and the problem space
  • Ensuring a smooth setup and onboarding process for customers, collaborating with other functions as required to maximise customer satisfaction and address any problems raised.

Requirements

  • Proven experience in a customer-facing role within the B2B SaaS sector, requiring in-depth technical product expertise
  • Demonstrable ability to build relationships and clearly communicate technical concepts to stakeholders at all levels with varying degrees of technical understanding, from CISOs to Developers to Legal Counsel
  • Excellent communication, influencing and presentation skills
  • Self-starter who is creative and able to organise, prioritise, and plan their activities effectively
  • Team player and customer-focused mindset with strong interpersonal skills, who enjoys working collaboratively towards a shared vision for future success
  • A background in cybersecurity is ideal but not required, however a strong interest in learning and developing knowledge in the anti-cybercrime space will be important.
  • A broad understanding of security, networking, and Internet fundamentals would be very useful.

Benefits

  • Competitive salary reviewed annually
  • 20 days Annual Leave, and 15 days Personal Leave per annum
  • 12% superannuation
  • 4 x salary life cover
  • Enhanced Parental Leave entitlements
  • Comprehensive health, safety, and wellness service available 24/7 (family members are also welcome to access this)
  • Two paid Personal Development days per year plus access to learning resources such as Udemy and Coursera to support your career
  • Two paid Volunteering Days per year, so you can contribute to your wider community
  • Meals, snacks, and drinks provided daily in the office
  • Employee Referral Bonus scheme
  • Hybrid and flexible working options
  • Regular social events
  • Inclusive culture and environment, where you’ll feel genuinely valued and supported.

Job title

Solutions Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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