Solution Architect responsible for defining the marketing technology architecture and roadmap at American Family Insurance. Collaborating with cross - functional teams to enhance marketing technology capabilities.
About the role
- Solutions Engineer addressing customer needs through product expertise at Netcraft. Collaborating with global teams to enhance customer satisfaction and engagement.
Responsibilities
- Preparing and running demonstrations and proofs of concept (POCs) to highlight how Netcraft's solution can address our customers' needs
- Understanding customer requirements, objectives, and opportunities, whilst being the voice of the customer internally to help drive and prioritise requests within our engineering function
- Using your product and domain expertise to support and build relationships with prospects and customers, serving as technical liaison for the commercial division
- Drafting and delivering winning proposals, working with both our new sales and account management teams to address customer requirements
- Identifying opportunities for prospects and customers to expand the range of services taken, based on a solid understanding of their business and the problem space
- Ensuring a smooth setup and onboarding process for customers, collaborating with other functions as required to maximise customer satisfaction and address any problems raised.
Requirements
- Proven experience in a customer-facing role within the B2B SaaS sector, requiring in-depth technical product expertise
- Demonstrable ability to build relationships and clearly communicate technical concepts to stakeholders at all levels with varying degrees of technical understanding, from CISOs to Developers to Legal Counsel
- Excellent communication, influencing and presentation skills
- Self-starter who is creative and able to organise, prioritise, and plan their activities effectively
- Team player and customer-focused mindset with strong interpersonal skills, who enjoys working collaboratively towards a shared vision for future success
- A background in cybersecurity is ideal but not required, however a strong interest in learning and developing knowledge in the anti-cybercrime space will be important.
- A broad understanding of security, networking, and Internet fundamentals would be very useful.
Benefits
- Competitive salary reviewed annually
- 20 days Annual Leave, and 15 days Personal Leave per annum
- 12% superannuation
- 4 x salary life cover
- Enhanced Parental Leave entitlements
- Comprehensive health, safety, and wellness service available 24/7 (family members are also welcome to access this)
- Two paid Personal Development days per year plus access to learning resources such as Udemy and Coursera to support your career
- Two paid Volunteering Days per year, so you can contribute to your wider community
- Meals, snacks, and drinks provided daily in the office
- Employee Referral Bonus scheme
- Hybrid and flexible working options
- Regular social events
- Inclusive culture and environment, where you’ll feel genuinely valued and supported.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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