Preparing and running demonstrations and proofs of concept (POCs) to highlight how Netcraft's solution can address our customers' needs
Understanding customer requirements, objectives, and opportunities, whilst being the voice of the customer internally to help drive and prioritise requests within our engineering function
Using your product and domain expertise to support and build relationships with prospects and customers, serving as technical liaison for the commercial division
Drafting and delivering winning proposals, working with both our new sales and account management teams to address customer requirements
Identifying opportunities for prospects and customers to expand the range of services taken, based on a solid understanding of their business and the problem space
Ensuring a smooth setup and onboarding process for customers, collaborating with other functions as required to maximise customer satisfaction and address any problems raised.
Requirements
Proven experience in a customer-facing role within the B2B SaaS sector, requiring in-depth technical product expertise
Demonstrable ability to build relationships and clearly communicate technical concepts to stakeholders at all levels with varying degrees of technical understanding, from CISOs to Developers to Legal Counsel
Excellent communication, influencing and presentation skills
Self-starter who is creative and able to organise, prioritise, and plan their activities effectively
Team player and customer-focused mindset with strong interpersonal skills, who enjoys working collaboratively towards a shared vision for future success
A background in cybersecurity is ideal but not required, however a strong interest in learning and developing knowledge in the anti-cybercrime space will be important.
A broad understanding of security, networking, and Internet fundamentals would be very useful.
Benefits
Competitive salary reviewed annually
20 days Annual Leave, and 15 days Personal Leave per annum
12% superannuation
4 x salary life cover
Enhanced Parental Leave entitlements
Comprehensive health, safety, and wellness service available 24/7 (family members are also welcome to access this)
Two paid Personal Development days per year plus access to learning resources such as Udemy and Coursera to support your career
Two paid Volunteering Days per year, so you can contribute to your wider community
Meals, snacks, and drinks provided daily in the office
Employee Referral Bonus scheme
Hybrid and flexible working options
Regular social events
Inclusive culture and environment, where you’ll feel genuinely valued and supported.
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