Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
About the role
- Proactive Software Customer Support Specialist assisting clients with inquiries and technical troubleshooting. This hybrid position focuses on customer satisfaction and technical product knowledge.
Responsibilities
- Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products
- Address customer issues and questions promptly and with a positive attitude
- Conduct technical product research for customers and respond via phone, email and our internal client support system
- Provide accurate information about the products and services
- Accurately document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Meet targets set for response time, resolution time, and customer satisfaction
Requirements
- College degree and/or technical support and technical troubleshooting experience
- 1+ years previous experience in customer service, IT, or other related fields
- EMR/EHR experience is highly preferred
- Knowledge of healthcare compliance and HIPAA
- Familiarity with the field of ABA is a plus
- RBT or BCBA certification is not required, but also a plus
Benefits
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
- Opportunities to give back through CR Cares™
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