Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
About the role
- Senior Customer Care Executive managing inbound and outbound calls in Hong Kong. Responsible for resolving complaints and coaching call center staff.
Responsibilities
- Handle inbound and outbound call activities in Contact Centre
- Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents.
- Plan and suggest the strategy to deal with complicated and complaint cases.
- Execute the solution with call agents or may require calling the complainants on your own.
- Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication.
- Other special tasks as assigned from Manager
Requirements
- University graduate or at least diploma level with pension and finance experience
- At least 1 to 2 years of MPF client service experience, both in employer and member level
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Good problem solving skills
- Fluent in English and Mandarin
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Regional Service Manager actively developing international customer service processes and training service teams in the organization. Collaborating with internal departments to improve service efficiency.
Field Support Representative assisting veterinarians with IDEXX diagnostic tools and technical support. Requires extensive travel within a defined territory and strong relationship - building skills.
Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.
Customer Support Enablement Analyst transforming operational insights into world - class customer experiences at Trimble. Working on process improvements and collaborating with senior leadership.
Senior Customer Service Executive providing customer service across various platforms for HKT. Engage with customers through telephone, emails, and live chat maintaining professionalism.
Customer Service Representative managing operations and promoting sales at Border States. Resolving inquiries, maintaining reports, and assisting in marketing and sales functions.
Senior Customer Service Coordinator at Coates in Dandenong, responsible for managing customer service and leading a team. Focused on ensuring client satisfaction and effective branch operations.
Team Lead overseeing customer care support for Cotality's property intelligence services. Responsible for coaching and training team members while handling escalations in customer support.
Customer Service Representative at Centah managing inbound and outbound calls in a fast - paced environment. Ensuring excellent customer service and maintaining communication standards in a hybrid work setting.