Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
About the role
- Field Support Representative assisting veterinarians with IDEXX diagnostic tools and technical support. Requires extensive travel within a defined territory and strong relationship-building skills.
Responsibilities
- Teach veterinarians how to best use IDEXX tools and troubleshoot technical issues.
- Manage own schedule to meet unique customer needs.
- Collaborate with internal teams to develop strategies for maintaining customer accounts.
- Install and train staff in clinics on the use of IDEXX Analyzers.
- Provide onsite technical support during critical customer need visits.
- Visit customers in the field regularly with dynamic schedule adjustments as needed.
Requirements
- 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
- Ability to build relationships with all personalities is a must!
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
- Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
- Comfortability with learning and using technology such as computers, tablets and Smartphones.
- Computer networking experience is a plus!
Benefits
- Day-One On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
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