Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
EA
Hybrid Junior Regional Service Manager – International Customer Service, After-Sales
Posted 2 hours ago
About the role
- Regional Service Manager actively developing international customer service processes and training service teams in the organization. Collaborating with internal departments to improve service efficiency.
Responsibilities
- Actively shape and develop service processes in international subsidiaries
- Develop tailored service processes in collaboration with local subsidiaries
- Serve as the central interface between international teams and internal specialist departments
- Ensure smooth and efficient service processes
- Contribute new ideas and work on an international service audit system for quality assurance
- Develop training concepts to strengthen service teams worldwide
Requirements
- Degree in Industrial Engineering, Business Informatics (Information Systems), or Business Administration — comparable qualifications welcome
- Initial professional experience in service management or product-related services
- Knowledge of logistics, spare parts management, returns and repair management, and contact center processes
- Willingness to travel for multi-day business trips
- Business-fluent German and English; additional languages are an advantage
- Good MS Office skills and experience with ERP systems (e.g., Microsoft Dynamics NAV / Navision)
Benefits
- Secure position in an internationally operating, family-owned group
- Flexible working hours without core hours
- Option for mobile/home working
- Pleasant, collegial working atmosphere
- Attractive compensation including travel allowance, tax-free fringe benefits and comprehensive social benefits
- Exciting responsibilities with plenty of room for personal and professional development
- Support through the Einhell Academy
- Health and wellness offerings
- Company fitness center
- Variety of catering options
- Exclusive employee discounts
- Memorable company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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