Junior Customer Experience Specialist improving customer satisfaction by optimizing service solutions. Role involves training, communication strategies, and customer research for Fortum's energy services.
About the role
- Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently and ensure customer satisfaction
- Process orders & executes customer requirements through CRM (MS Dynamics)
- Maintain and update customer records
- Collaborate with internal teams to meet customer needs
- Escalate complex issues when necessary
- Follow up to ensure complete resolution
- Stay up to date on company products, services, and policies
- Meet or exceed performance targets
Requirements
- Reliability and structured way of working
- Strong communication skills in Polish and/or German
- Good command of English
- A customer-first mindset with patience and empathy
- Ability to multitask and stay organized
- Previous experience in customer service is a plus
Benefits
- Hybrid work model : Enjoy the flexibility of working from home and the office
- Be part of a supportive, international team
- Opportunities for growth and development
- Make a difference in the lives of customers every day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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